If you are unhappy with a purchase, you have 14 days to return unworn items in their original packaging, with proof of purchase. You will then receive a refund or exchange to the full value of your purchase. You are responsible for the safe return of the jewellery. Tracy recommends you send items using a delivery service that insures you to the full value of goods. Tracy cannot be held responsible for items that are lost in transit. The cost of returning the item to us is your responsibility.

Your original postage costs will not be refunded unless the item you receive is faulty. Unfortunately commissioned or personalised items cannot be exchanged unless faulty.

All refunds will be credited to the original method of payment.

To arrange a return please email Tracy stating your name, details of item and reason for a return/exchange. All items must be returned in the same unused condition they were received in the original Tracy Winn packaging.